Refund and Returns Policy
7.1 If a Candidate (who has been offered and has accepted a position with a Client) either does not start employment or leaves within 8 weeks of starting employment with the Client then one free candidate interview will be provided, subject to the following conditions: The Agency is informed by the Client within 2 days of the termination of the employment
The relevant fee has been settled in full within 7 days of the date of invoice, or if the Candidate started before the end of the 7 days, the fee was paid before the Candidate started work
The booking has not been cancelled by the Candidate because of unreasonable demands by the Client; or unreasonable working conditions; or a change in the job description; or a change in location; or a breach of the employment contract by the Client (whether signed or not) or employment regulations (including pay)
The Client is still intending to employ a childcarer and the Agency is given 3 weeks to find a suitable replacement; and
The Client does not use another agency or source or website during the 3 weeks to find a replacement.
7.2 If the Client changes their mind and does not go ahead with a placement (where a Candidate has been offered employment and has accepted), then the full relevant fee is still payable, even if no employment contracts have been signed. In addition, the Client is expected to pay the Candidate 1 week’s pay.
7.3 Once one free replacement has been found, there are no further refunds or replacements offered.
7.4 If a free replacement cannot be found, the Agency will refund the Client the following percentage of the original fee:
• If the Candidate leaves within the first 2 weeks: 75%
• If the Candidate leaves after 2 weeks but before the end of her 4th week: 50%
• If the Candidate leaves after 4 weeks but before the end of her 6th week: 25%
7.5 No refund will be given where the Client retains the services of a Candidate, even though the Client considers the Candidate unsatisfactory, and no refund will be given where the Client withdraws their offer of employment to the Candidate.
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